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1. What type of security do you use on your
site?
Answer: Block Windows Direct orders are
sent over the Internet using PGP encryption. PGP provides protection against
anyone eavesdropping on the network. Even if the information is intercepted,
it is completely unreadable to the snooper. Authentication identifies
the origin of the information, certainty that it is authentic, and that
it has not been altered.
2. Will the acrylic blocks scratch?
Answer: Acrylic blocks will scratch, but with our scratched
block repair kit with Novus polish, scratches can be buffed out.
3. Will the blocks turn yellow when exposed to sunlight?
Answer: Our acrylic is UV stabilized and does not turn yellow.
4. Is an acrylic block energy efficient?
Answer: Yes, it comes with either a thermally-broken aluminum
frame, or a vinyl frame with a tested energy rating comparable to 7/8"
insulated glass.
5. What is the warranty from Block Window Systems?
Answer: Our block windows are warranted for 10 years.
For full details of the warranty, please check the products
page.
6. Is there a discount for deliveries to a commercial address?
Answer: Shipping to a commercial address is less
expensive than shipping to a residence. To qualify as a commercial
address, the location must be accessible by a semi-truck and not be a
residence. This discount does not include home businesses or offices.
The reduction will not show up on the check out page or your initial confirmation,
but will show on your invoice copy which will be mailed to you.
The freight will be charged to your credit card at the reduced rate.
The discount is as follows: $15 for one window, $25 for two windows, or
$30 for 3 windows. This discount is a subtraction to the freight
only.
7. What if the product arrives damaged?
Answer: Before signing the Bill of Lading, check for
any damage to the shipment!
- Is the Pallet/Skid fully intact?
- Is the cardboard or bubble wrap pierced, torn or ripped?
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What to do if your shipment is damaged
1. Note any damage on the Bill of Lading
2. Immediately advise carrier and shipper of damage and
refuse all damaged pieces
3. Keep any pieces that are NOT damaged.
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We do not accept responsibility for damaged freight that is not reported
immediately and refused prior to signature.
8. Can I return my Block Window?
Answer: Please see our Conditions of Sale Page for details of our returns policy.
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